Carnival Concierge promises supreme service for Carnival 2014
Photo: Carnival Concierge's Keisha Williams (left) and Aisha Smith (right) pose with a colleague in the middle of T&T's Carnival celebrations.
New York, NY (Sonique Solutions) – As the clock counts down to the much anticipated, festive season aka Trinidad and Tobago’s Carnival, the directors of professional travel management company Carnival Concierge (CC) are pledging to provide nothing less than top-notch service for their international clientele that will be venturing to the party island.
For the enterprising Aisha Smith and Keisha Williams, a high standard of service and a personal yet professional touch are crucial elements that make their Carnival travel packages truly unique. They maintain that similar to their successful 2013 expedition to the Soca music capital, their clients will experience an elevated of planning, coordination and professionalism and will be treated like ‘friends and family’.
Although currently based in New York City, both Smith and Williams aspire to utilize CC to effectively promote the culture of the land of their heritage while eliminating any challenges to foreigners who plan to visit and fully enjoy T&T’s Carnival.
With an established network of service providers, a customer-oriented approach and with an emphasis on supreme service, the CC team goes the extra mile to ensure the satisfaction of its clients many of whom are first-timers to the bacchanal atmosphere.
John Abulujo (Nigeria) travelled with CC to Carnival 2013 and stated, “It was a fun, organized trip. This was my first time indulging in the Carnival and first time playing mas. Because of CC’s strong attention to detail, I can safely say this is an experience I’d like to repeat soon”.
Chanel Cox (USA) shared, “I’ve travelled to T&T before but this was a very pleasant change; there were no issues with my costume and the Tobago trip was amazing. The experience was so easy flowing and the service was friendly and professional. I’d definitely use them again”.
In addition to procuring Carnival essentials (hotel accommodations, transportation, party tickets and costumes) for their tour group, the CC ladies are committed from the initial stages of the booking process and devote the necessary time to efficiently explain the service to potential clients as well as to understand their needs and build their trust. They also demonstrate their dedication and loyalty by the provision of follow-up consultations to properly educate and prepare clients on all aspects of Carnival. Detailed discussions on: the proper footwear for playing mas, fete attire and safety are all given much attention. Smith and Williams have even gone as far as to adjust costumes for their clients to ensure maximum comfort. “We care about our clients; and the only way to prove this is to show them. Exceed all expectation and deliver”.
For Carnival 2014, Carnival Concierge will take their concept of ‘Serving Carnival’ to another level while promoting what travel experts deem to be a ‘top bucket list destination experience’.
For more information on Carnival Concierge please utilize the following contacts:
Phone: (973) 454-4599 or (917) 340-2396 Website: www.carnival-concierge.com
Email: info@carnival-concierge.com Facebook: https://www.facebook.com/CarnivalConcierge
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1 Response to "Carnival Concierge promises supreme service for Carnival 2014" 
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said this on 26 Feb 2015 4:31:48 PM UTC
It’s clear there are going to be some difference of opinions on the trip and it will vary due to past experiences in traveling as well as your level of “fetin” If I dare say. My expectation was extremely high for this trip because I am a “Carnival Baby”. Something I expressed to Aisha.
Though there were some positive aspects to the trip: • Costume pick up and changes for most • Hotel Accommodations There were some key issues that did make the trip rather uncomfortable especially for the amount of money spent, so yes I too have grievances: • The contract was poorly written and could’ve been interpreted in various ways, the term “Platinum Adjusted” left room for both client and provider to question what services should be provided and received. Something I questioned to Aisha many times as it related to the parties we would be receiving. • Transportation was extremely poor: Having to call at 2am to make sure a driver was on the way because I was sitting in the lobby waiting to go the airport was not only inconvenient but unbelievable. • Safety- There was no way I could ever think that at 4am a group would be leaving to “find their way” with a map to catch a band for jouvert morning. With two members of the company still in the hotel sleeping. This was extremely irresponsible and unprofessional. • Tobago Experience- All I can say is, when we asked Aisha why she was not coming she stated “ I am waiting for someone else and I am late, we will meet at the other event” after seeing her on the boat at the Overboard party it came across very shady. There should’ve been someone with the group AT ALL TIMES, because that is what a concierge service is. Regardless of personal matters i.e pregnancy and weddings the main priority should be your clients, especially with the large amount of money that was paid (that did not include airfare). After seeing another service (https://www.facebook.com/lptsLifestyle) at the same hotel do the following: • List all pick up and drop off times with the hotel and give the drivers information for each (they were able to check on the driver if the owner of the company was unavailable) • Personally make sure each costume met requirement before leaving mas camp • Take their clients to each party, mas and jouvert event • Provide 2 camera men to follow the clients around to take pictures at all times • While escorting clients gave landmarks to ensure everyone had a better sense of direction • Provided more parties for the same pricing • Created a group for everyone to get to know each other I have decided to take my business elsewhere, and those who inquired about my trip are incline to follow suit. At the end of the day the money is gone and my group made the best of the situation. But since I take services I paid for seriously I leave on this note, Business 101 A happy customer tells one friend, an unhappy customer tells everybody…. |
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